I'm thoroughly impressed with the service and care I received at Jurong Point Q&M! I visited for scaling and polishing, and Doctor Chong was incredibly thorough and professional. I mentioned my sensitivity issue with cold water on my upper right tooth, and the doctor took the time to examine and diagnose the problem - gum recession caused by brushing too hard.
The doctor's advice to switch to a softer toothbrush was spot on, and the filling procedure for my 3 teeth was done with precision and care. I'm now sensitivity-free, and I'm so grateful for the doctor's expertise.
The assistance and receptionist were also super friendly and helpful, making the entire experience smooth and stress-free. Highly recommend Jurong Point Q&M for their excellent service and compassionate care!
Rating
5/5 stars
Rosli Bin Karim
5
Came for my 6 monthly checkup. Thank you Dr Chong! Thank You Tiffany and Sharifah! Everything was fuss free and on time. Great service n pleasant.
Mabel Tan
3
Went for a routine check under IHP insurance coverage. Was asked to do some X-rays as I complained some sensitivity during the cleaning .
After screening by the dentist and suspected underlining issues due to root canal. However the dentist could not advise me further. I was asked to come back to see the root canal specialist and also tooth crowning under another specialists. The consultations for these 2 specialists are out from my own pockets . I understand the treatments are not covered but seeing a specialist to talk about the issues and treatment should be included . This is weird and my first time encountered . I guess the dentist who attended to my cleaning is junior doctor. Future Will look for a senior dentist when making dental appointment
Kent Pan
5
Dr Dora is such a Gem. She took time to explain the issues i am having, what preventive measures to take and provided me with honest opinion and options for my conditions.
Highly recommend her as your Endodontist if you need one.
Kyaw Kyaw Oo
5
Flexible schedule, Receptionist are very helpful. I believe Dr. are experienced, very well in explaining every questions in understandable, also believe surgeons are professional and expert. Everything went very well in my experience, still seeing the doctor for on going tooth issues. Thanks
Deborah L
5
Dr Dora was super professional and I had a great experience here. I was very worried about my tooth but she managed to explain everything in a very detailed manner. She is also very reassuring. Thank you so much!
Eunice Yong
1
Made appointment for general cleaning, scaling & polishing. I did mentioned about checking on the fillings. When I went in to the room, the dentist examined my teeth and said need to fill up the surface. Which I agreed. After that, she suggested to do X-ray to check any decay.
After the X-ray, she said no decay and I can go.
I asked what about the scaling and polishing? She said no time to do that. Asking me to go back another day.
Complete waste of my time right. Go all the way there and didn’t get to clean my teeth. If I go back another day, I’ll definitely be charge with consultation and sterilisation and disposable again. Don’t make such a tight schedule for your patients.
Evelyn Teoh
1
Zero compassion during appointment making. Called up other nearby Jurong branches due to urgent review for my child and they were pleasant and showed patience in explaining that there were no child dentist at that moment. Suggested to contact JP branch and a robotic sounding receptionist picked up and repeated many times that they only takes in provided the child is able to sit through the session without crying etc (which I already told her I understand as my child is an existing Q&M patient). Explained the urgency of the matter and asked me which day am I looking at?! When I repeated myself that it is urgent and would it be possible for an urgent review on the same day, she said no and began raising her voice sounding like a broken record saying no walk in today. At that point I just decided to put down the call with the intention to write in this poor review requesting for your branch to do a review on your poor staff performance.
Chan Si Xian
5
did wisdom tooth removal surgery.
treatment was painfree & doc was skilled. the place was clean and counter staff were friendly. very fuss-free place where i can communicate via whatsapp. appointment began at scheduled timing as well. would return back. 👍🏿
Shirin desu
1
Need to think wisely before choosing this outlet as i was being recommended by my colleague. My first time visited this place. The receptionist at this outlet overcharge me by mistake and I have to write in. Waste my time and money over here. I was so disappointed with this outlet. Having a bad luck and experience to even consider this place as my dental option. Wonder how is their SOP works whereby both of them were chatting with each other and there are only 2 customers at that moment. I will never want to book my appointment with this clinic again. Regretted this choice in my whole life.