Q M Dental Surgery Jurong West

Went for a routine check under IHP insurance coverage. Was asked to do some X-rays as I complained some sensitivity during the cleaning . After screening by the dentist and suspected underlining issues due to root canal. However the dentist could not advise me further. I was asked to come back to see the root canal specialist and also tooth crowning under another specialists. The consultations for these 2 specialists are out from my own pockets . I understand the treatments are not covered but seeing a specialist to talk about the issues and treatment should be included . This is weird and my first time encountered . I guess the dentist who attended to my cleaning is junior doctor. Future Will look for a senior dentist when making dental appointment

Made appointment for general cleaning, scaling & polishing. I did mentioned about checking on the fillings. When I went in to the room, the dentist examined my teeth and said need to fill up the surface. Which I agreed. After that, she suggested to do X-ray to check any decay. After the X-ray, she said no decay and I can go. I asked what about the scaling and polishing? She said no time to do that. Asking me to go back another day. Complete waste of my time right. Go all the way there and didn’t get to clean my teeth. If I go back another day, I’ll definitely be charge with consultation and sterilisation and disposable again. Don’t make such a tight schedule for your patients.

Zero compassion during appointment making. Called up other nearby Jurong branches due to urgent review for my child and they were pleasant and showed patience in explaining that there were no child dentist at that moment. Suggested to contact JP branch and a robotic sounding receptionist picked up and repeated many times that they only takes in provided the child is able to sit through the session without crying etc (which I already told her I understand as my child is an existing Q&M patient). Explained the urgency of the matter and asked me which day am I looking at?! When I repeated myself that it is urgent and would it be possible for an urgent review on the same day, she said no and began raising her voice sounding like a broken record saying no walk in today. At that point I just decided to put down the call with the intention to write in this poor review requesting for your branch to do a review on your poor staff performance.

Need to think wisely before choosing this outlet as i was being recommended by my colleague. My first time visited this place. The receptionist at this outlet overcharge me by mistake and I have to write in. Waste my time and money over here. I was so disappointed with this outlet. Having a bad luck and experience to even consider this place as my dental option. Wonder how is their SOP works whereby both of them were chatting with each other and there are only 2 customers at that moment. I will never want to book my appointment with this clinic again. Regretted this choice in my whole life.

My mum was referred here for a root canal procedure, but she decided to do an extraction instead. During the consultation, she was pressured by the dentist to continue with the root canal. (For some context, my mum is already in her 60s) After she insisted with the extraction, the dentist just gave a black face for the remainder for the session. Didn’t ask if the local anaesthesia had kicked in before the extraction, never ask how she was feeling during or after, never gave any pain killers, never uttered a single word since. Not sure if it was because the procedure for extraction is $80++ and a root canal is $500++? Shouldn’t there be at least some basic empathy? I wouldn’t set foot in the place again even if this is the last dental clinic available and my life depended on it.

The dentist was very rough during my Wisdom Tooth Surgery. He barely explained the procedure, assumed that i know what it will be like and showed no care or concern for my wellbeing. Never once did he ask if i was okay or not, and never said any consoling words before, during and after the surgery. He didnt even apologise when he cut my lip during the surgery. Because of his roughness, my gum and cheeks were swollen badly. Also, no HL was provided, despite asking for it and explaining why i need it. Definitely will not recommend this dentist and will stay away from them. Very disappointed in the whole experience.