Location: Level B1, Unit Number #B1-20
Quality products and services
POSB Jurong Point Branch provides comprehensive banking services as Singapore's neighborhood bank, offering full-service banking solutions with the convenience of extended mall operating hours. As part of the DBS Group, POSB combines traditional banking reliability with modern digital innovations, serving individuals, families, and businesses throughout western Singapore with accessible financial services and professional support.
All banking services are available including account management, savings and current accounts, loans, credit cards, investment products, insurance services, and business banking solutions. The branch features modern facilities with digital banking integration, ATM services, and customer service representatives who provide personalized assistance for various financial needs and banking requirements.
POSB Jurong Point's strategic mall location offers convenient banking access during shopping visits, with operating hours designed to accommodate modern lifestyles and busy schedules. Their commitment to being Singapore's neighborhood bank, combined with comprehensive service offerings and accessible location, makes them a trusted financial partner for the diverse Jurong Point community.
Based on 15 reviews
Out of 121 shops
Not enough ratings
R Marop
No lifts,only escalator and stairs to get you to basement where the counters and vtm are.Not elderly or handicap accessible.Have no idea why it's located there.People would stand on the stairs to queue. ATM machine on ground level for withdrawal and passbook updates.
zy
Very bad experience when I tried to solve my bank issue at this branch. I queue for a very long time and the staff said WP holder must go for Kaki Bukit branch. However, I went for Tampines branch and they helped me to deal with my problem successfully within 30 minutes on the same day. Until now, I still wondering why Tampines branch can solve my problem but here cannot 🤡
RT TAY
If I can I will rate it 0. There's always 3-4 non uniformed employees standing near the escalator and hawking around trying to block your way and ask you what do you want? Pls if you go to a bank its of course for banking services else to do what???!!! Please stop this ridiculous questioning
Zul
Awful location for a branch office. Not wheelchair-friendly. Only accessible by stairs and escalators.
Flair
Lousy experience. Long queue for VTM machine for card replacement. When reached at the machine, still need to wait for officer to assist online and no available officer. What kind of self service is that. Really waste customer time.
Vivian Tan
Disappointing experience. 1/ Conflicting instructions given. When we were standing near the entrance, the security guard said “the queue is there”, asking us to queue for services. At different points of the queue, TWO staff, that were checking with customers queuing about their needs, told us we just need to queue after knowing we need counter service. But when we reached the front, we were denied entrance. Evidently we were not the only ones facing the same problem as 2 other customers standing at the side agreed that the staff should inform all those queuing that the counter is actually closed. 2/ Hostile customer service. When we reached the front, we were denied the queue number. While the lady in charge of giving queue numbers was nice enough to try to seek alternative, she also said “I am the one giving queue number” implying that what the other staff said were not accountable. The security guard said “you should have saw that the sign says the queue is closed”. But isn’t it intuitive to follow the instructions of the supposedly dependable bank staff rather than following a piece of paper displayed? Well looking at the reviews that date back months and even years, I guess nothing much is done to improve the poor customer service.
Dana Victorine
Went in to get my lost card replaced, was told waiting time was 20-30mins. My number was not called and the numbers after me were getting served, suddenly I saw my number in the missed Q section. I approached the staff and she said she will get them to call me. Waited for 15 more minutes with no actions taken and still numbers after me getting called. Total waste of 45mins of my morning.
KJ Ng
This review doesn’t allow me to give NO star so have to give one star which they really don’t deserve any at all. Truly disappointed with this bank as it has the worst customer service I have ever experienced. Even though there’s no visible long queue, their policy is one has to make an appointment in order to open an account… I simply can’t comprehend the business sense of this approach as it is akin to telling customers to bring businesses to other banks. Maybe they are just not interested in an ordinary person like me…
dorisyong
The entrance is from outside the shopping centre. Exit Jurong Point mall from the door opposite Goldheart #01-26H, or between Giordano #01-22-25 and Yale Smart Shop #01-26. This is a bit confusing as there are more than one #01-26. Turn right at Dunkin when you see Decathlon
Samuel Pažický
1. Opening hours are atrocious. 2. Entrance is outside the mall on level 1, B1 on google maps is misleading. 3. They don’t let anyone in 25 min before closing. Wow, what a surprise, with such opening hours.
Veronica Ong
Fail 👎🏻 what a lousy “human planning” 🤦🏻♀️ Regardless of the purpose of going to the bank there is only 1 common queue to get to the teller! POSB/DBS management @ Jurong Point mail if you are short handed please do not participate for LKY100 coin collection and causing a long queue giving a wrong image as thought everyone is rushing to bank in for investment or …. 🤦🏻♀️🤦🏻♀️
S. B
Really appreciate the help I got from Jia Shen from POSB Jurong Point - he was super friendly, professional, and did his best to get everything sorted for me in time. Great service like this really makes a difference!
Jia Cheng
Went on 14/06 12pm. Took queue number online thus waiting time was alright. Was served by Fiona at the counter - she’s super friendly, clear with the processes and fast at delivering the service. Good experience! :)
Jian Xin
I recently visited the bank and had the pleasure of being assisted by Fiona. She was incredibly patient and detailed throughout the entire process. Fiona's exceptional customer service made my experience smooth and pleasant. She took the time to address all my questions and ensured I understood every aspect of the service. I highly recommend her for anyone looking for excellent assistance at the bank.
Jialli
I would like to commend one of the bank manager Syai and amalay officer as i forget her name for their customer service. They were very patient and helpful. They took the time to climb the stair up n down just to explain everything clearly and made sure my 80 years old dad understood all the details.Their professionalism and efficiency made the entire process smooth and stress-free. And for bank manager Syai, she has a outstanding leadership. Her focus on customer satisfaction is evident in the way their team consistently goes above and beyond to help customers. Their effective leadership show the positive atmosphere and efficient service I always experience. Thank you very much. Jurong point branch.
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