Welcome to Jurong Point Shopping Mall! Latest News
Back to OCBC Bank Jurong Point

Rating Summary

1.3

15 reviews

5
47%
4
60%
3
73%
2
87%
1
100%

Write a Review

Share your experience at OCBC Bank Jurong Point with other customers.

Write a review

Reviews for OCBC Bank Jurong Point

Ashwini Nair

Ashwini Nair

1

The waiting time here is horrendous and there’s hardly officers ready to serve you. Despite showing as one of spacious banks the execution of customer service and waiting time is terrible. Will not recommend anyone to be at this particular outlet of OCBC

Lilygirl Chen

Lilygirl Chen

1

Worst services from my Singapore experiences (30 years OCBC customer) can imagine. Only care about PRIORITY Custpmers and let others wait for ages. This is not the way of doing FAIR business.

N1

N1

1

The customer service is really bad. The requirement cannot process digitally and can't check Singpass, CPF?? Staff can't help either then better talk to robots

Careen Tan

Careen Tan

1

Super lousy and slow progress, one number queue can take more than 30mins and u can see the staff just walk to other colleague"s seat chit chat, damn shit!

Kai Ling Boon

Kai Ling Boon

1

If only I could give 0 star… unprofessional and rude! Asked a simple question but the person managing the ticketing machine brushed me off and told me to ‘WAIT!! IF YOU WANT ME TO HELP MUST WAIT.’ lol?? Can’t they be trained more professionally

Yap Yee Hung

Yap Yee Hung

5

Had a good experience here to open my bank account, Kevin Lwin explained in details to me, definitely recommended 👍🏻 …

Alvin Chong

Alvin Chong

1

4 ATM machines. 3 broke down. It took more than 45mins to queue for cash deposit in jurong point. Seriously what kind of banking are they in now… probably the worst bank services/facilities I ever come across in Singapore. 2 thumbs DOWN !!

Rizah Ritz

Rizah Ritz

1

I can't believe the waiting time is so damn long. Waited 1 hour plus my queue number still not called yet!!!!!!! Only 2 or 3 counters open. I know you all want to cut down counter n expect people go online but doesn't mean we need too wait that dam long!!!! Worse than seeing doctor!!!! Where is the customer services and the waiting time!!!!

Vit Shen Gay

Vit Shen Gay

1

Very unprofessional and unorganized Wanted to open a saving account told me to prepare the require documents. Which is normal so I go back and prepare it. On the same day I go back with the document they ask but was rejected saying need other documents. I starting to get angry but Ok, maybe is some misunderstanding or miscommunication. I double confirm it this time and go back to get the other documents On the very same day, I go back but rejected again. I have been going back and forth which take the whole afternoon wasted. The reason they told me is I did not meet the requirements and don’t even need the documents in the place They could had told me from the start so I dun have to waste my whole afternoon and could had gone to other bank.

Xiaobao Guo

Xiaobao Guo

1

Very efficient on locking your account, without notification. Bad service when asking for reasons and actions. Directly recommend me to open another account with another bank. Tell me my salary can’t come in because higher level department do checking and lock my account.