Location: Level B1, Unit Number #31/32/33/46
Quality products and services
OCBC Bank Jurong Point Branch delivers comprehensive banking services to Singapore's western community, providing convenient mall-based banking with extended hours that accommodate modern lifestyles and shopping patterns. As part of OCBC's extensive branch network, this location offers full-service banking including personal accounts, business solutions, investment services, and digital banking platforms with professional staff guidance.
Services encompass account management, loans, credit cards, investment products, insurance services, foreign exchange, and business banking solutions, all supported by OCBC's advanced digital banking platforms and mobile applications. The branch maintains modern facilities with efficient service delivery, ensuring customers receive comprehensive financial solutions in a convenient shopping mall environment.
Situated at #B1-31/32/33/46, OCBC operates Monday-Saturday 11am-7pm with Sunday closures and public holiday adjustments. The extended weekday and Saturday hours provide flexibility for working professionals and families, making essential banking services easily accessible during regular shopping visits to Jurong Point's busy commercial hub.
Based on 15 reviews
Out of 121 shops
Not enough ratings
Ashwini Nair
The waiting time here is horrendous and there’s hardly officers ready to serve you. Despite showing as one of spacious banks the execution of customer service and waiting time is terrible. Will not recommend anyone to be at this particular outlet of OCBC
Lilygirl Chen
Worst services from my Singapore experiences (30 years OCBC customer) can imagine. Only care about PRIORITY Custpmers and let others wait for ages. This is not the way of doing FAIR business.
N1
The customer service is really bad. The requirement cannot process digitally and can't check Singpass, CPF?? Staff can't help either then better talk to robots
Careen Tan
Super lousy and slow progress, one number queue can take more than 30mins and u can see the staff just walk to other colleague"s seat chit chat, damn shit!
Kai Ling Boon
If only I could give 0 star… unprofessional and rude! Asked a simple question but the person managing the ticketing machine brushed me off and told me to ‘WAIT!! IF YOU WANT ME TO HELP MUST WAIT.’ lol?? Can’t they be trained more professionally
Alvin Chong
4 ATM machines. 3 broke down. It took more than 45mins to queue for cash deposit in jurong point. Seriously what kind of banking are they in now… probably the worst bank services/facilities I ever come across in Singapore. 2 thumbs DOWN !!
Rizah Ritz
I can't believe the waiting time is so damn long. Waited 1 hour plus my queue number still not called yet!!!!!!! Only 2 or 3 counters open. I know you all want to cut down counter n expect people go online but doesn't mean we need too wait that dam long!!!! Worse than seeing doctor!!!! Where is the customer services and the waiting time!!!!
Vit Shen Gay
Very unprofessional and unorganized Wanted to open a saving account told me to prepare the require documents. Which is normal so I go back and prepare it. On the same day I go back with the document they ask but was rejected saying need other documents. I starting to get angry but Ok, maybe is some misunderstanding or miscommunication. I double confirm it this time and go back to get the other documents On the very same day, I go back but rejected again. I have been going back and forth which take the whole afternoon wasted. The reason they told me is I did not meet the requirements and don’t even need the documents in the place They could had told me from the start so I dun have to waste my whole afternoon and could had gone to other bank.
Xiaobao Guo
Very efficient on locking your account, without notification. Bad service when asking for reasons and actions. Directly recommend me to open another account with another bank. Tell me my salary can’t come in because higher level department do checking and lock my account.
Bambam Fat boy
Such a big branch in Jurong Point but waiting time horrendous 1312pm take number Time check 1432hrs still have not call up my number 1hr20min of waiting Mother F!! Only few counter open for saving and current acount!! Those personal Banking, so many empty space!!! What a waste of space!!!! Ocbc is really terrible bank!!! Close my account!!! Byee ocbc
Danial Looi Wen Jie
I was told by the staff of the FRANK store in NTU to come to this branch to apply for the tuition fee loan because it was already past operating hours. Then, when I arrived at this branch, the staff told me that I must have a FRANK account before applying for the loan. She then told me a FRANK account must be opened at a FRANK store. It was so contradictory. However, Google and the application steps didn't even mention this step. It was such a horrible experience.
Ken Peh
The waiting time was really horrendous. This branch opens at 11am. I reached here and got a queue number at 11:04am. To my astonishment, there were already 20 customers in front of my queue number. Moreover the branch has limited seating spaces and there are only 3 customer service counters. While I'm writing this review, I looked at my watch and the time tells me it's 12:15pm. More than an hour and it's still nowhere near my queue number. As a long time OCBC customer, I can't help being immensely disappointed.
June Jumain
Ridiculous and unproductive bank! We wanted to settle our outstanding car loan quickly so we can move on. We called hotline earlier and waited 3 hours when they promised to come back with final figures but didn’t happen. We went to the Jurong branch thinking their system would have the final figures. But there’s nothing they can do. Even the supervisors or managers is useless saying we have to wait for their response and cannot promise when. What kind of service is this?
Aree bOeyy
Who want to go ocbc jurong point better dont go..the counter only open 2 counter only...the worse in singapore... waiting time almost 2 hours...if u just outside/major can settle no need go to counter.but if the office standing said that u need to go to the counter.better go other place...knn
Yap Yee Hung
Had a good experience here to open my bank account, Kevin Lwin explained in details to me, definitely recommended 👍🏻 …
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