KFC

Dear KFC Customer Service, I am writing to formally lodge a complaint regarding my recent experience at your KFC outlet in Jurong Point on March 30, 2025, at 3:00 PM. I ordered the Ramadan Feast Meal (10 pieces of chicken and 8 tenders) for takeaway, with a total cost of $40 (Receipt No. 8835). Upon receiving my order, I was extremely disappointed to find that only 8 pieces of chicken were included instead of the 10 pieces as advertised. When I approached the staff for clarification, they ignored my request. It was only after I raised my voice that they reluctantly handed me 2 small pieces of chicken, without any apology or acknowledgment of their mistake. This level of service is completely unacceptable. To make matters worse, there were no other customers at the counter, meaning this was not a case of being overwhelmed or busy—it was simply a lack of professionalism and care. Additionally, the manager refused to address my concerns, further reflecting poor leadership and customer service. Unfortunately, my disappointment did not end there. Upon reaching home, my family and I found that the chicken was of extremely poor quality, both in taste and texture—far worse than what we have come to expect from KFC. It is clear that both the service and food standards have deteriorated significantly. After this unacceptable experience, I have decided that I will no longer patronize any KFC outlet in the future. I urge you to take immediate action to improve the training and accountability of your staff, as well as to ensure the quality of your food meets the standards KFC is known for. I expect a response addressing my concerns and an explanation of what actions will be taken to rectify such issues. Regards,

The coffee was 3/4 full each time I order have checked with the staff before was told it was programmed that way..

The twister was not serve in a box anymore instead in an aluminium foil. It's was hot that I hv to used a fork and knife. And the paper from the foil was stick on the food.

25 mins waiting time. Double down is hot but less cheese and noodle. Original chicken is served very cold. Staff and customer almost get into a physical fight too. Air con broke down for a while. There were flies around

Total rubbish service I have juz ordered a coffee and no numbers was ever called upon. Juz bcos i juz ordered coffee and was not served? Tillu i had to ask counter. Was told to wait Another 10 min gone by. Total wait 15 min. Thanks kfc for such slippery services. Will not recommend to my friends and relatives

Ordered takeaway from your outlet. Reached home and was about to consume it. To my horror, this is what I get when I open the lid! It's untouched, not shaken not stirred. Looks really disgusting 🤢

Ordered food delivery through a food app on 10/12/2024. I understand it was quite late at night at 10pm+ and the store was going to close at 11pm. But it doesn't mean that you can simply miss out a meal. I called KFC Jurong Point to ask regarding a missing meal, the manager picked up and said he will get back regarding this mishap. Not even 10 seconds later, he ended the phone call. A truly upsetting experience. If you are unable to explain what happened, at least have the decency to apologise. You are working as a service staff, if a customer asks a question regarding a meal, do your best to answer. Not just simply say something and then cut off the phone call. I'm very disappointed in how this was handled. I had to escalate to the delivery app instead even though it was not their fault. KFC please teach your staff simple staff etiquette. Especially being a manager, if you are a higher up, you were promoted for a reason. I am not writing this review to be contacted and be reimbursed or whatsoever. This is to simply let this branch know to step up their service.

Hey! I ordered a 2 PC chicken meal from you guys and sad to say that I think the chickens that you guys made are not well fed. There was barely any meat and all skin! Even the chickens right below my neighbourhood looks well fed and cared for compared to the chickens you guys served us. I'm extremely disappointed and I hope that you guys will start taking good care of ur chickens! Thank you! 🙏🏼😊