1. Wait Time: The wait time for my medical checkup was unusually long. I understand that these processes can take time, but the extended wait made the experience quite challenging and inconvenient.
2. Space Constraints: The limited space available at your clinic made the wait even more uncomfortable. Adequate space for patients to wait comfortably can significantly improve the overall experience.
3. Communication: I was informed that I could collect my medical report on Thursday. To ensure a smooth process, I attempted to call ahead of my visit, but unfortunately, my calls went unanswered throughout the entire day. Timely communication is crucial, especially for individuals trying to manage their schedules efficiently.
4. Receptionist Interaction: During my interactions with your receptionist, I encountered a lack of patience and found their attitude to be less than accommodating. A welcoming and helpful demeanor can go a long way in enhancing the patient experience.
Fredo Fred
5
Many people may ask for where is this and for the first visitor. This picture I taken from the MHC (medical Center) Jurong point to Ouside of the shop near Roadside.
YY
1
July 27, 2023, Visit:
During my first visit on July 27, I was scheduled for a free-of-charge review of my health check-up report and also received the first jab of the Twinrix vaccine. However, this visit was marred by a series of administrative and billing issues:
Upon arrival, the clinic staff appeared unaware of my booking, requiring me to provide multiple documents and booking details repeatedly. This clearly indicated a lack of proper record-keeping.
I was wrongly charged a consultation fee by an Indian woman at the counter, even though my visit was supposed to be free-of-charge. Her response to my inquiry about this fee was impatient and unprofessional.
It was only after another counter staff corrected the mistake that I was informed there should be no consultation fee for my review.
Today's Visit (September 11, 2023):
I called ahead today to confirm the availability of a doctor for my second Twinrix vaccine jab and was told it would be possible for me to come in at 1:15 pm. However, upon arriving at the clinic and inquiring about registering for the vaccine, I encountered further issues:
The same Indian woman at the counter hastily informed me that the clinic does not provide vaccines. This was in direct contradiction to the information I received over the phone.
When I explained that I had called earlier and was assured of vaccine availability, her confusion persisted until a colleague intervened to clarify that the doctor would be back at 2 pm.
At 1:58 pm, I returned to the clinic to register for the vaccine as per the information given. The staff initially refused to register me, despite my double confirmation of the 2:00 pm timing. After a brief argument, she reluctantly agreed to register me.
The doctor returned at 2:22 pm, which already deviated from the promised time, and there was a conspicuous lack of urgency in his demeanor.
Even when the doctor returned, my turn was not called until 3:00 pm, causing significant delay and inconvenience.
Heinrich Bong
3
Its a good place for medical checkup and x-ray for renew WP. I would rate 5 star if only could get the clear information of x-ray which need go to the x-ray room where is outside and at the corner. Also tell me "its all here" instead saying nothing and walk away. A tips for anyone see this, unless you in a hurry, never queue the Indian workers line.
Tee Poh Teng
1
Doctor is not professional and not reliable. Staff has no idea when the doctor will be in especially weekend and keep telling patients come back next week. Many patients came twice but doctor was not around. Service is bad. If anyone under MHC group, can proceed to another clinic just right inside name Point Medical Group. Do not recommend to do pre-employment examination here. PLEASE DON'T VISIT THIS CLINIC.
Mohd Amin
2
Personally I'm going to avoid Jurong Point for future appointments reason being;
1) Hard to locate....circle around just to find it, waste of time. Look for Joy japanese food street and u will find a signboard that will lead you up to medical services.
2) Corridor is super narrow and clinics are small, not able to contain human traffic volume. Lots of people spilling over the corridors making it pretty difficult to walk.
Yong Xun Teo
3
Was there today for a consultation for my fever and sore throat. The receptionist (Red hair and Shirt) was really pleasant in registering me as a patient. However, while waiting for my consultation, I noticed workplace bullying when the 2 other receptionist asking her why she hasn’t “woken up” and “blur” etc, all while she was overwhelmed with registration, handing out MCs and prescriptions.
Liew Wei Lin
5
Would give 6 stars if possible. The service I have experienced was one rare and pleasant of many experiences regarding clinic visits. For context, I came to JurPoint Medicare as a last resort to get a medical checkup, including an X-Ray, for school enrollment. I have visited 3 other medical centres around Jurong, prior to coming to JurPoint. The responses got in those visits were either disappointing or discouraging because of price or unavailability of the service. However, when I came to JurPoint, they were helpful in their responses and assistant in the process of getting my medical checkup done. Counter staff were very polite and affirming when we expressed our terrible experience in trying to get our medical checkup done around other places in Jurong. The process of getting the X-Ray was fast and the pricing was reasonable. 10/10 would come again! Kudos to the amazing counter staff, especially the man in specs, who spoke in Malay! (he was the one who served us) :DD
Ezann Lee
5
A group of friends and I were looking for a clinic to do our medical checkup for tertiary enrollment and we came across this clinic nearest to the escalator.
There were 2 female admin staff and another male one (the staffs said he was a nurse) at the counter. We explained that we needed to do medical check ups (xray, blood test and vaccination if needed) as per required by our schools.
The male nurse was friendly and VERY knowledgeable. He advised us to take the vaccination instead of the blood test as it would better meet our school’s requirements. This really saved a lot of our time and unnecessary money spent (as even though we could take the blood test that was optional by the school, our body’s antibodies might be low and we will stay need to take the vaccination anyways. Might as well just get the vaccination and boost our immunity, win win!) He even helped us booked an appointment at that novena clinic. 🥹
My friends and I have never went to a clinic with such great hospitality and we really appreciate it since we’ve been running around and going to 4 clinics to ask if they could do medical checkups for tertiary enrollment (not all clinics can do that). Will definitely be coming back, thankyou!
Rachel Han
4
At first quite skeptical because of all the poor reviews. But their counter staff are very friendly and helpful. Seeing doctor was very fast and efficient. He was very detailed as well. You might want to consider going here if you don’t like long queues and slow service.