rude snd unhelpful staff. asked if there was any vitamins and the staff rolled her eyes at me and said ‘no’ which i then found the vitamin myself.
Tony Hanjraa
4
Good place for shopping ...and many different things to buy... co-operative staff
Emmy Sumiati
1
I patronized Japan Home outlet in Jurong Point on 26/12 around 2pm.
At the entrance I asked a staff if a luggage cover is available. Although she was busy she direct me to go to lane 4.
As I am not familiar with the outlet setting and unable to see lane 4, I decided to ask another staff.
I saw a male staff wearing yellow T-shirt but his back was facing me unfortunately.
So to get his attention, I lightly tapped his back shoulder and requested where is lane 4.
He turned around facing me and spoke rudely.
‘What lane 4, what lane 4’
and said ‘don’t touched me’. I was dumb-founded when he brushed his shoulders as though he was infected by some ‘dirty’ stuff. As a person I would consider that actions rude.
I was so shocked that I just told him I only wanted to know where is lane 4. He also passed some nasty remarks towards me.
I consider that kind of attitude unbecoming of a Japan Home staff towards customer.
At the cashier I managed to tell the incident to your Japan Home outlet supervisor, because again he did passed another remark which I kept quiet and felt offended.
As a staff of Japan Home I considered him rude and need training in customer service.
I have been your regular customer and always appreciate your products and services eversince. On this occasion I purchased a luggage cover and would consider buying some other stuff but I left your outlet.
Justin
4
Area renovated and looks amazing but the layout is still very messy. Something that they have never manage to perfect. But good deal right now! 1 giant pack of antiseptic wet tissue going at a dollar
Kelvin Neo
1
Jurong point Japan Home, not yet 10pm already stop people go in for buying thing. 9.53pm stop people to go in, 9.55pm closed door and block the entrance. Why online still indicate close at 10pm? Poor shop
Wen Wen
1
I’ve come many times and it’s a convenient place. Today was my first time to request service from the salesperson. She was so rude to reject my request and thought I bothered her. I never encountered such experience in Japan home even in Singapore.
Shawn Tan
1
Date: 8 June 2025 (Sunday)
Time: 9:11pm
Absolutely unacceptable. I was charged for a 1-meter Type-C cable that I never picked up, never asked for, and never took home. This is not a small mistake — it’s dishonesty.
I only realized after checking my receipt at home. When I went back to question it, the staff offered no apology or solution, just excuses. Why should I be the one chasing after a refund for something I never bought?
It’s not cheap $16.90, not like $1 or $2 we are okay with it and we asked about the product is it for the fridge or is for the shoe, she push the question saying “she just a cashier don’t know anything ask other staff” Yet she can hard sell us the member upgrade for an additional $70 to get like 5% off or something!!
Double-check your receipts before leaving this store. If this is how Japan Home at Jurong Point does business, it’s disgraceful.
Jason Soh
2
Found staff unhappier and ruder over the last ten years . Service level compared to all other shops in jurong point is abysmal. It's one of the few places that make you feel you've somehow offended them by attempting to buy something.
I only drop by to quickly pick up wet tissues otherwise wouldn't consider them at all
Wicky Wai
1
Purchase via Lazada order 23:00pm, cancellation received in morning. Due to stocks take unable to deliver, this is second time. It is the worst retailer ever.
Felix K
1
Horrible experience shopping at this shop, the cashier was very rude! When I made payment at the counter, I told her I wanted plastic bags. After paying, she didn’t give me the plastic bags even though I agreed to pay extra. Then, the cashier showed a sour expression when I politely told her twice that I didn’t have coins and made the payment separately by card instead. Instead of handing me the receipt, she just threw it into my bag as if it were rubbish. Given such service, I will never shop at this stall again.