The attitude of the cashier staff is really very bad. Went numerous times and always never had a good experience:
- Always replied rudely to my inquiries. There was even one time where two of them talked behind our backs after I asked something. I didn't even feel like a customer.
- Was reluctant to help add japan home member points even though I just finished paying and staff complained it's because I took too long to take out my card. Which is weird as she can process my payment but can't add my membership points and I purposely went on 28th for double points.
Hope that the person in charge of this outlet can take some action because I can see that there are numerous complains regarding the attitude of the staff there.
Otherwise, I will definitely avoid going to jurong point outlet in the future.
Horrible attitude from the cashier auntie, immediate "I don't know" and pushing me away to the closed counter for asking a simple question that another staff took one look and could help answer. I was ready to pay right then but she insisted to serve the next customer and pushed the items aside. Next customer can take her own sweet time to assist. Zero stars for service :)
Japan Home is a neat and convenient place to get your typical household supplies and small goods. I’ve liked shopping here quite many times but unfortunately, in my most recent visit I had the most unpleasant experience with one of the Vietnamese cashier staff - Sam V**** T***.
She appeared extremely reluctant to assist when I requested for voiding of my earlier purchase to make a new purchase, as the staff did not inform me that I had to spend just an additional couple dollars to enjoy the storewide discount promotion. The promotional banner displayed in-store throughout was also unclear and somewhat misleading to consumers, which led to the above incident.
The staff clearly expressed her unhappiness and openly commented that it was way too much of a hassle “很麻烦” to assist with my request and suggested for me to forgo it as “it’s just a little bit of money”. I was shocked to see her flinging/throwing the items I purchased into the plastic bag with some force after proceeding with the repurchase, and she repeated the same action for the customer behind as well.
Such poor behaviour is unnecessary and uncalled for, and I hope Japan Home is able to relook into training for their service staff at this outlet, majority of whom are older females/aunties.
The staff is very rude and no customer service at all. Please if they want to work fronline at least have a basic as customer service!!! U all selling home hardware such as glass..ceramics ...newspaper no enough to cover the things??? The things are very fragile so u need newspaper to cover...u expect us to bring newspaper too from home????? Can say no newspaper??? But end up there is alot of newspaper below the cashier.. how they lie to customer?????
This medium sized shop has been around for many years selling popular and regularly used household products/goods at reasonable prices.
Check it out. If you need anything, chances are you will find the items sold here much cheaper than in other shops or supermarket. Counter staff are polite, helpful and service is fast.
I patronise this shop regularly😁