Epitex delivers comprehensive sleep solutions to Jurong Point shoppers, serving as Singapore's leading bedding and mattress retailer since 1997 through high-quality linens and sleep products that promote optimal rest. This established sleep specialist operates under two main brands—mainstream Epitex and niche Crescent Dale—offering natural fiber bedding made from bamboo and cotton that ensures comfortable sleeping experiences at affordable prices.
Product ranges include bed sets, fitted sheet sets, pillows, bolsters, mattress protectors, toppers, quilts, and their ezCozy hybrid mattress featuring dual-sided functionality (plush and firm) with anti-static fabric surfaces. Specialty items encompass high thread count bamboo blend sheets, Tencel materials, 3-fold mattresses for small spaces, futon options, and pocket spring mattresses with cooling features, all backed by 10-year warranties.
Positioned at #B1-18/19 in JP2, Epitex operates Monday-Sunday 11am-10pm with free local mattress delivery services. Their Linen Gallery network of 21 bedding stores provides extensive product exploration opportunities, making them the comprehensive sleep solution destination for western Singapore residents seeking quality bedding and mattress products for enhanced rest and comfort.
I am extremely disappointed with my experience with Epitex. I purchased a premium Brace White Contour Pillow from their Jurong Point store, and after less than one year of normal use, the pillow started shedding white particles.
When I went to the store for assistance, the staff did not even check my purchase details. They immediately blamed me, saying it was “human error” and that I must have exposed it to the sun, which is completely untrue. They also told me there is no warranty at all, even though the pillow was purchased from their store.
I contacted Epitex HQ and shared photos. Their response:
✔ They admitted the issue but claimed it was due to “environmental factors,” not a defect.
✔ They said their exchange policy is only 1 month, which was never communicated when I bought the product.
✔ They refused to offer any replacement or even a goodwill discount.
For a brand that promotes quality and durability, this experience is unacceptable. A premium pillow should last more than one year without falling apart. If you are considering Epitex, please note that they do not stand behind their products and offer no meaningful warranty.
Jason Chng
Still accept. Customer service still okay.
GP GP
Bought a few times always a few hundred dollars worth. The salesman Chinese boy is very nice when selling things. Bought a few items on Sat 5 May Night (9+pm). I was the last customer. They said it is ok if the king size protector doesn’t fit can exchange back. So I came back on 21 May afternoon (a few hours delay because my wife was delivering baby). Explained to the staff the situation. They give very black face and rude replies and just tell me to call customer service since late by few hours they refuse to exchange the unfit item. The Chinese boy was on leave but the staff who were REALLY unhelpful and rude were ahyan the Myanmar lady, and her so called manager “Melvin”. Really disappointed at such shop ethics and services.
Tonghau Khor
In December, I happily spent around 200 SGD to buy a set of new bed sheets for the Chinese New Year. After I put them in a protective bag and washed them in the washing machine, I found that there were 3 holes. I notified the store and they arranged me to send the sheets back for inspection. After their investigation, they said that I was torn by a sharp object when washing and drying them. I spent money to buy a torn sheet, and after the inspection, they said that the sheets would be returned to me. I waited for more than a month but there was no news. I had to follow up and waste time to go to the store to pick it up. I was very disappointed with their so-called high-quality products and services. From now on, my family will not buy any products of this brand again.
Joanne Tay
Bad experience at the outlet today. Only mentioned that I wanted to get one pillow and the staff assumed that I wanted to get both. The pillow I chosen was only $49.90 but when paying, she mentioned $69.4 and I asked her I thought was $49.90 and she insisted said I wanted two. I corrected her and say I didn't say that and she insisted saying I did say. Bad service and inflexibility saying cannot exchange or reverse the transaction anymore as discount was already given. Not sure if the staff was dreaming or simply just wanna sell it off to me to get commission? will not recommend getting from the store and don't think I will ever be going back again.
L Yingxin
Epitex's customer service is non-existent. Bought a blanket from their retail store and realized it was selling much cheaper on shopee shortly after. Contacted customer service on whatsapp but they were so inflexible and not willing to assist me to get a refund from store and buy online.
Because of this incident, will not purchase from them anymore.
To all of you reading this review: Get your bedding stuff from elsewhere!
Positive Reviews
jordan chew
Yatie was very helpful! She’s is very accommodating and knowledgeable on the products!
Give her a raise please 🔥
Yap Oi Leng
Bought towels & Yatie wrapped up for me beautifully. Thank you Yatie!
angel
auntie yatie is very nice and welcoming!
Joel Seong Koon Whye Kooi
Maybe if you want things you way, they will introduce more for their sales, but sale personal are friendly enough!
Mayberline Ong
Jurong Point Epitex 3 sales staff are very friendly and helpful. They are cheerful especially Miss Lee n Yatie. We purchased QBS TP1623 ,LY2151 Q, 2WHITE TOWEL. Have a nice day. Tks
CHRISTOPHER ING
Nice and friend staff. Good range of sheets to meet your budget. Bamboo system is fantastic.
Shirley Ng
Lovely Saturday shopping at Epitex Jurong Point with my mum. We had Awesome experience with friendly sale person ,Yati who has good product knowledge n sharing the current promotions. She offered good recommendations on items we need for coming CNY.Feeling great to shop here.😊 …
CHLOE LOW
Great & happy experience shopping at Epitex Jurong Point B1 even on a busy Saturday afternoon.
Sales staff Audrey and team is very patient to tend to my needs of a new pillow, bolster and new bedsheet set for my parents to celebrate Chinese New Year 2025. Buy 3 items at 15% off. Free gift 🎁
Great material, good product quality, good job Epitex. Merry Christmas 🎄 Happy new year 2025!
Adam Appleking
The staff at this outlet were very helpful as it was my first time getting bed sheet be sure to find this staff named yatie she will definitely give you a very good run down of products that they offer and ensure that ur needs and wants are met.
