Reviews for Ya Kun Family Cafe

Belle Oh

July 25, 2025

2

Had been patronising them since day 1 they opened at JP. Service is not consistent at this branch, depending on who the cashier was, who the drink maker was on that day. Today, the cashier seemed lost and needed to keep on repeating my order as if she was not listening and unsure. The service overall was on most occasions NOT friendly, no smiles but only black faces. I ever encountered very lousy customer service from the kopi auntie who assumed the drink I ordered, added more hot water into my kopi C when I requested for more evaporated milk due to the bitterness. She even showed bad attitude and argued with me when I asked for more milk instead of water. That staff needed training very badly! Today, the ikan bilis and crackers served in the nasi lemak were chewy and not crispy. The staff should maintain their freshness in airtight containers. Prawn thick bee hoon was kinda tasteless though the prawns were pretty fresh. The kaya toast were not well toasted, looked unappetising and not crispy too. Can the HQ take a good look and find out what is going on with your HQ branch's standards???

Alicia Hock

July 25, 2025

3

Just discovered that I can buy a cup of plain hot water for 80 cents. If I buy a drink like coffee or tea, I get a small cup of hot water for free! So if there is two of us, we only need to buy one drink. Soft boiled eggs are very consistent, not too runny.

Jane Doe

July 25, 2025

1

Been frequenting this outlet since we live nearby. However the quality has dropped drastically recently. Fish otah is dry. Sambal is way too salty. The keropok that comes with the nasi lemak is always soft and gummy (do consider changing an air-tight container) . Bread is still soft and not crispy as it should. Coffee is acceptable but could be better. It wasn't even peak hour when we arrived.

Nita Hindocha

July 25, 2025

4

Kaya toast bread 5* Coffee 3*, it was too strong and bitter Eggs 5* Service 4* Cashier lady seemed not happy to work on Sunday. She sounded agitated. Cleaner lady was very gracious. Even though old, she worked diligently and pleasantly. Seating space was more than sufficient. Must eat- kaya toast bread. It never fails. Wait time was less than 5 minutes. Bread would come last. They will display your queue number. And then anybody can collect the bread left at collection point. So, wrong person may pick it and the correct diner may feel upset. Better system can be worked. Half boiled eggs are opened and served. Thus, you must consume quickly before it gets cold under the aircon. Please tell the cashier lady to smile. We will come back. For sure.

Tey

July 25, 2025

2

Had waited for twenty minutes for my queue number before I headed to the counter to ask if it was going to be ready soon. Only then was I told by the staff that another customer had wrongly taken my order along with her own order. I wondered why my queue number was never called when the food was ready. Anyway I was told to wait for a new set to be prepared, and it tasted underwhelming like it was made in a rush.