Spacious, but sadly I had to go elsewhere to find a physical copy of a game
Eric Tan
5
If you're in the Jurong West area and looking to get Nintendo Consoles (Switch/Switch Lite) and Nintendo Games, do drop by TOG Jurong Point located on the 3rd floor!
Charmaine Han
1
The casher wearing PlayStation jacket today that serve us was quite rude, and the way he talk to us as customers seems quite unethical.
We politely asked if was okay to open a new booster box as there were 3 packs left but he mention that the COMPANY policy did not allow them to open a new one until all packs are sold. We understood and decided to come back later and wait for the remaining packs to be sold until the new booster box is opened .
When we returned , a new box had been opened and a customer started opening packs in front of us. Since we were pressed for time and I assumed he had already selected his packs, I didn't give it much consideration and wanted select some packs for my purchase.
The cashier then interrupted and urged me to wait for the customer infront since he hadn't choose finish selecting his packs and I shouldn't jump the queue before him because it would be unfair to him. I understood his perspective and apologised. Although I could see his perspective, it would have been more logical if the customer had chosen his packs first after making a purchase and stood to the side to open rather than occupying the entire counter and opening the packs there which would block the queue behind. The customer could have return and join the line behind if he truly desired to purchase more after his initial purchase.
However , we notice that the three packs from the prior box were not touched at all. So, we enquired why the three packs were still present. He claimed that the customer in front of him had purchased more than just the three packs and hence opened a new box. He added that the client is a regular , a friend and has known him for a long time, making it possible for him to open one booster box for him.
He then asked us if we wanted to buy the three packs from the previous box and, in a mocking tone, if we wanted to buy the whole booster box. From this statement , we were confused as he was contradicting the statement he made earlier where he needs to clear the 3 packs first before opening a new box .
This gave us the impression that he valued regular customers more than us non-regular customers and gave special treatment. I occasionally visit this shop to purchase things, but after this incident, it left a bad impression due to the way he has talked to us and this stirs me away from coming back to this shop.
Its unfortunate as I like the range of the products of the shop but the service is just awful.
Shane Teo
5
Staffs at JP provide excellent service 👏 …
Bren A
1
The staff here are very rude. We saw an item and asked the staff about the price (he was busy doing something at the cashier).
And then he pointed to another display and rudely said "put back, put back". We were so shocked at the rudeness that we didn't comprehend what he was saying at first.
He then went back to what he was doing without helping at all. 😟
单身蛋
5
Yeah!!!! Monster Hunter Rise Sunbreak and Capcom Fighting Collection is coming soon!!!! Can't wait for it. @TOG Jurong Point
WeiQing Lim
5
Was going to a binder for 29.90 clarified that it was not for pokemom cards, insisted and proofed that it was not, hard working didnt swindle my money will come back again
Ramesh Muthusamy
5
I seriously cannot relate with all the bad experiences comments in the reviews. I have had an outstanding experience each and every single time I visited them.
1. The team there took their time to patiently about the games. They themselves are gamers so they get involved in their explanations.
2.They are friendly forwards my young kids as well.
A great experience every time!!
Plu Pully
1
After I go there to pick something, ask the price, bought a second-hand switch nintendo game CARDS, and to ask the front desk to take the relevant things, the last before I have no payment, inside an old uncle in write the related information of this product, used the list, I finally see his attitude is not good, and I asked this very elaborate have to answer me, I don't directly, He pedals me for a long time, I express very speechless, I did not pay you to write again, I paid the money you write again can't? Bad attitude, bad behavior, strongly do not recommend this store
Adam JiaLiang
5
I always get my fix of card and game collections from this store! It's one of my go-to places especially Pokémon cards, and they always have a great selection. The staff is friendly and helpful, making the shopping experience even better. Highly recommend for any trading card or game enthusiasts!