No lifts,only escalator and stairs to get you to basement where the counters and vtm are.Not elderly or handicap accessible.Have no idea why it's located there.People would stand on the stairs to queue.
ATM machine on ground level for withdrawal and passbook updates.
S. B
5
Really appreciate the help I got from Jia Shen from POSB Jurong Point - he was super friendly, professional, and did his best to get everything sorted for me in time. Great service like this really makes a difference!
zy
1
Very bad experience when I tried to solve my bank issue at this branch. I queue for a very long time and the staff said WP holder must go for Kaki Bukit branch. However, I went for Tampines branch and they helped me to deal with my problem successfully within 30 minutes on the same day. Until now, I still wondering why Tampines branch can solve my problem but here cannot 🤡
RT TAY
1
If I can I will rate it 0. There's always 3-4 non uniformed employees standing near the escalator and hawking around trying to block
your way and ask you what do you want? Pls if you go to a bank its of course for banking services else to do what???!!! Please stop this ridiculous questioning
Zul
1
Awful location for a branch office. Not wheelchair-friendly. Only accessible by stairs and escalators.
Jia Cheng
5
Went on 14/06 12pm. Took queue number online thus waiting time was alright. Was served by Fiona at the counter - she’s super friendly, clear with the processes and fast at delivering the service. Good experience! :)
Flair
1
Lousy experience. Long queue for VTM machine for card replacement. When reached at the machine, still need to wait for officer to assist online and no available officer. What kind of self service is that. Really waste customer time.
Vivian Tan
1
Disappointing experience.
1/ Conflicting instructions given. When we were standing near the entrance, the security guard said “the queue is there”, asking us to queue for services.
At different points of the queue, TWO staff, that were checking with customers queuing about their needs, told us we just need to queue after knowing we need counter service. But when we reached the front, we were denied entrance. Evidently we were not the only ones facing the same problem as 2 other customers standing at the side agreed that the staff should inform all those queuing that the counter is actually closed.
2/ Hostile customer service. When we reached the front, we were denied the queue number. While the lady in charge of giving queue numbers was nice enough to try to seek alternative, she also said “I am the one giving queue number” implying that what the other staff said were not accountable. The security guard said “you should have saw that the sign says the queue is closed”. But isn’t it intuitive to follow the instructions of the supposedly dependable bank staff rather than following a piece of paper displayed?
Well looking at the reviews that date back months and even years, I guess nothing much is done to improve the poor customer service.
Dana Victorine
1
Went in to get my lost card replaced, was told waiting time was 20-30mins. My number was not called and the numbers after me were getting served, suddenly I saw my number in the missed Q section. I approached the staff and she said she will get them to call me. Waited for 15 more minutes with no actions taken and still numbers after me getting called. Total waste of 45mins of my morning.
KJ Ng
1
This review doesn’t allow me to give NO star so have to give one star which they really don’t deserve any at all. Truly disappointed with this bank as it has the worst customer service I have ever experienced. Even though there’s no visible long queue, their policy is one has to make an appointment in order to open an account… I simply can’t comprehend the business sense of this approach as it is akin to telling customers to bring businesses to other banks. Maybe they are just not interested in an ordinary person like me…