Benjamin Loh
Bad experience, came in to the store, was treated like invisible. And after they heard I purchased the flagship Find X8 Pro online, I was treated even worst.
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Interior view of the OPPO Concept Store, showcasing smartphones, smartwatches, and accessories on modern displays.
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OPPO Concept Store
retail
Electronics & Technology
Location: Level B1, Unit Number #B1-14
Quality products and services
Services
In-store pick-up for online orders
Offers delivery
OPPO Concept Store delivers cutting-edge smartphone technology to Jurong Point shoppers, showcasing the latest devices from this innovative brand founded in 2001. Specializing in extraordinary mobile experiences through meticulous design and embedded smart technologies, the store features current smartphone lineups including Find N5, Find X8 Series, Reno14 Series, and Find N3 Series with hands-on demonstration opportunities.
Products include OPPO smartphones with advanced camera systems, premium accessories like keyboards, and the innovative N2 flip series, all backed by comprehensive 2-year warranties. The store provides product consultation, device setup assistance, and connects customers with repair services that typically require 6-8 days through external service centers for comprehensive device support.
Located at #B1-14/15, OPPO Concept Store operates daily 11am-9pm as one of eight Singapore locations. While customer service experiences vary, the store serves as the primary retail destination for OPPO's latest smartphone innovations, offering western region residents access to premium mobile technology and professional product guidance.
Operating Hours
Open
Closes in 2h 27m
Monday
(Today)
11 AM - 9 PM
Tuesday
11 AM - 9 PM
Wednesday
11 AM - 9 PM
Thursday
11 AM - 9 PM
Friday
11 AM - 9 PM
Saturday
11 AM - 9 PM
Sunday
11 AM - 9 PM
Overall Rating
3.7
/
5
Based on 15 reviews
Mall Ranking
#76
Out of 121 shops
Category Ranking
Not enough ratings
Negative Reviews
Kannan Sekaran
I have been trying to call them at least 7 times since afternoon onwards and none picked up the phone. C'mon guys. We as OPPO users are trying to get our questions answered with the issues that we are surfacing with our phones before we can make our trip down as we do not wanna waste our time coming down and then you guys explaining what is suppose to be done or needed and then we go back and retrieve what is needed or wanted to make a 2nd trip. It's like wasting our time right? The least u can do is put someone near the phone so that they can answer our queries. You may have good phones. Cant deny that. You may have good customer service if you guys are handling us face to face. Can deny that either based on the reviews and ratings. But, How are we suppose to give u good ratings if you people can't even do the bare minimum for people whom wanna get a clarity over the phone before heading down. Especially customers whom are living far off your locations. Please do get this matter sorted out asap and I grade this as a Utterly basic bad customer service provided
Step
the only guy in the store has very bad altitude and service. i am a oppo user for years and looking to upgrade my phone. However being to the JP store a few times, this same guy (cannot remember his name) body language and reply tells me that im only just asking for fun without buying. is that how oppo treat their customer? Are we not allowed to ask the same question each time, as this will piss him off?
Alvin Lim
I went down to OPPO branch at Jurong Point on 7 Sep 2023. I went to this outlet because I reside at Jurong area and I bought a new OPPO Reno 7. As it was a new mobile phone set, I wasn't sure how to install somethings in it. The OPPO staff was impatient and just handed me a paper with instructions in it without even hearing what my issues were. OPPO can definitely improve its customer service level or OPPO is not too concern on this aspect of their business.
Anom Aris
I came to get assistance and the Chinese guy at the front counter was extremely rude. I arrived at 8.45 pm as it was raining and finding a spot to park. It does not take much to be courteous and just say that Customer Service Counter is already closed. Its ok for me to come back the next day but it is awful to told off like that. Need to be more gracious and considerate with the tone of voice. Deserve ZERO star.
Positive Reviews
Mohamad Nazri Bin Jumadi
Kudos to Shy Yao for attentive to customers enquiry ,request and also good in customer service.2 👍👍 up …
Md Hanafie
I would like to extend my thanks appreciation to Christy, for her assistance in answering my questions and made my shopping experience smoothly. Even she expand her customer service by sending a short list of shortcuts to me regarding how to use for the keyboard that i purchased.
Kai Xuan
received excellent service from Yao 😊 …
Cecilia Tan
Oppo Jurong point staff shyh Yao very good service! Very nice person
Phaik keang Tong
Shyh Yao's service very good. courteous, patient and helpful especially in transferring the data to my new phone.
Pu Niabo
Good service form this store u can get a best service form here
Wilson
Christy, she is so helpful and patience guiding me settle my handphone problem. Very kind and efficient person. Keep it up.
mR.13igfoot Laporatory
Big thumb-up to Ms Christy. She is a passionate salesperson who serves customers with a smile throughout the conversation, patiently explains to us the features of the products we want to buy, and explains the differences between different models of products in the same category very well based on some practical scenarios. She also helped us to set up the fundamental settings of the product.
Suan Geok Tan
. 🌟🌟🌟🌟🌟 I had a great experience at OPPO Jurong Point !The staff member Shyh Yao assisted me was extremely helpful, knowledgeable, and patient. They took the time to explain the different phone models and helped me choose the one that best suited my needs and budget. I really appreciated their honest advice and friendly attitude. Excellent customer service – highly recommended!
Karie Low
I was at OPPO JP to purchase my X8pro, I was serve by Ah Yao, he is professional and patience from explaining the phone details and function to me, really from point to point and what make me more impress is he go to the extend by helping me transfer all my current phone data and pictures to the new hand phone, he really deserve this compliment, excellent service Ah Yao, definitely will recommend my friend to look for him as most of my friends are OPPO fans. 💕
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Our Menu
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Menu Highlights
Smartphones
OPPO A53
$32990Hz Neo-Display, 18W Fast Charge, 16MP AI Selfie, 5000mAh Battery, 6GB RAM + 128GB ROM
OPPO RENO
$39948MP Quadcam with 2, 44MP Ultra Night Selfie, Ultra Clear 108MP Imag, Ultra Steady Video 2.0, 4025mAh Battery, VOOC Flash Charge 3.0
OPPO A92
$36948MP AI Quad Camera, 1080P Neo-Display, 5000mAh Battery, 18W Fast Charge, 8GB RAM + 128GB ROM
OPPO A31
$249AI Triple Camera, 6.5"(16.5cm) Waterdrop Screen, 4230mAh Large Battery, 3-Card Slot for More Storage, 4GB RAM + 128GB ROM
OPPO A12
$199AI Dual Rear Camera, 6.22" HD+ Waterdrop Screen, 4230mAh Large Battery, Fingerprint Sensor & AI Facial Unlock, 4GB RAM + 64GB ROM (OUT OF STOCK)
Smartwatches
OPPO WATCH 41MM(WI-FI)
$299Wear OS by Google™, Up to 14-Day Battery Life, Watch VOOC Flash Charging, Workout and Health Tracking, 1 Year Warranty
OPPO WATCH 46MM(WI-FI)
$399Flexible Dual-Curved Display, Wear OS by Google™, Up to 21-Day Battery Life, Watch VOOC Flash Charging, Workout and Health Tracking, 1 Year Warranty
Photo Gallery
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