Late review: Continuing our food hunt for New Year’s Eve, we stopped by Nine Fresh, one of my favorite dessert spots at Jurong Point Mall. I ordered their fruity jelly, while my wife went for the pearly jelly bean curd.
The fruity jelly was a burst of refreshing flavors sweet, tangy, and just perfect! My wife’s bean curd dessert was smooth and delicious, a perfect match for the chewy pearls.
There was a funny moment when my wife handed me the dessert, and I accidentally dropped it! Thankfully, the sturdy plastic container held everything intact. Even the auntie from another store looked shocked, but all was well phew!
In the end, the desserts were fantastic and made a sweet addition to our New Year’s Eve celebration. Highly recommend Nine Fresh for anyone craving a delightful treat!
Lee Khangshi
4
Nice desert good texture, delicious taste. Got bean curd, grass jelly, red bean, green bean, pinto bean, peanut & taro ball.
Amy Yee
5
Ordered for delivery. Dessert was good, not too sweet and good portion. Came with a small creamer. One of the more affordable desserts!
Nick Tan
1
Please train your staff on the proper SOP, if you cant contact customer for out of stock items in grabfood, it is your obligation to cancel the items from the merchant device, the driver cant do anything about it to cancel, it is YOUR OBLIGATION.
Nathan Song
1
trainee staff very rude, girl with a golden hair that's ponytailed. i asked for the price and she said it in an annoyed manner, also passed my coupon to be stamped and she just handed it in a throwing manner on the bar? was very surprised tbh, she didn't even try to smile or greet. i know she's tired but is it hard to be respectful?
Valensia Sebastiani
5
Happy that they have the option to create your own combination. Would often order bean curd + aiyu jelly + mango pearl jelly. Also love their Earl Grey Milk Tea. Sometimes crowded with super long queue.
Rach
2
The dessert is nice though portion of toppings given can vary depending on the service staff - was once served by a bespectacled young lady supposedly a new/trainee staff, who gave such a meagre scoop of toppings for the Oat Treasures Grass Jelly I ordered.
This time while ordering, I was left taken aback by another young female staff who promptly gestured and stopped her older aunty colleague at the cashier counter, when the latter was trying to suggest for me to opt for an existing set on the menu instead of choosing (to build) my own base and toppings. The cashier lady had remarked that the set option was essentially the same as what I’d chosen on my own, and I could have ordered that while adding on other toppings, which would cost cheaper.
Would have very much appreciated if the staff had informed me of this while I was inquiring before placing my order, instead of leaving me unaware and unclear, and even more confused (much less disappointed) when the other staff intervened while the cashier was trying to explain to me regarding the cost savings. Her behaviour was proof of a lack of interest in providing assistance and being helpful to customers, especially those who are less experienced in ordering from the not-so-straightforward menu.
I hope that the staff at this outlet can (try to) be more thoughtful towards customers in their service in future, as much as possible.
wind wins
1
really bad experiences of service at 1:30PM from a ponytail golden brown hair staff today, so rude, didn't heard the price correctly as I was on call previously and repeated it in a impatient way. definitely one of the worst service ngl the tone and the expressions tells it all. Ive never been so shocked.
lianne jang
1
nice taste but the service was a -100/10. My mom had bought about nine of the desserts for a family gathering, she ordered on her phone and it took a long time so we stood there for very long. And it was obvious that the staff was unhappy about it and gossiping about it. Staff name was yee xuan (if i rmb correctly) and a trainee whose hair was slightly blonde with a pigtail. Bad experience. Would give the service a zero star.
kenneth sin
1
Never buy from them when it’s 1 hour away from closing. Brought a cup of green tea, staff claimed no more ice so only give half a cup. Other customer that brought the same thing but had a full cup without ice. Some more this customer ordered after me. Never going back to them again. Such a scammer when near closing