Reviews for Lenskart

IloveCayline IloveCayline

July 25, 2025

1

This has been the most frustrating and disappointing online purchase experience of my life. I ordered spectacles online, which arrived today. Upon attempting a necessary minor frame adjustment at the Lenskart shop, the staff informed me that the frame would not be covered by warranty should she accidentally break it. The staff claimed the frame did not belong to Lenskart (apparently because it lacked a Lenskart code), despite my providing the delivery note. Frame adjustment only proceeded after several rounds of heated discussion, arguments, presenting the online order confirmation, and the intervention of another staff member (appear to be a more senior staff member). This entire ordeal should have been avoided if it had been known that the frame had a zero-day warranty for online purchases. If that's the case, why should anyone purchase frames from Lenskart online with a zero-day warranty? It seems I was foolish to continue buying from them and didn't learn from the previous experience that the Lenskart frame broke after three months of use.

Sophie Liu

July 25, 2025

5

Stracy at Jurong Point store made a huge difference in making my experience great. She was very good at navigating the large collections of frames and quickly identifying frames that I had shortlisted. Even though I asked help to look for 10 , she was very patient, has a good sense of fashion and provided good advice. While measuring my refraction, she’s professional and decisive, also took into consideration my everyday needs in office and after work. She also recommended good lens for better eye protection and shared the best payment option - ShopBack to get discount and cashback, along with the shopping mall App to earn points. A big thank you to Stracy for her exceptional customer-centric professional service. I’ll surely recommend friends to visit Lenskart Jurong Point to look for Stracy.

Terence “tc2610”

July 25, 2025

5

Great experience in the outlet, especially when we had quite a hard time looking for a suitable pair of spectacles. Highly recommend to look for one of the staff that attended to us, Joey.

Sharon Wong

July 25, 2025

5

Staffs are friendly and one of them, Mr Alan is very professional when doing eye checking, including providing suggestions and advices for progressive lenses that I need. Prices are so much cheaper for 2 spectacles. Received both spectacles very quickly. Visions are clear for me and don't feel giddy. Great service and thank you very much. Highly recommended.

dione

July 25, 2025

1

never had a good experience ordering contact lenses from lenskart! went down to vivo outlet to collect my previous order after confirming with their whatsapp but got told lenses couldn’t be dispensed that day. this time round, my order was delayed by 28 days and only got to know that it’s ready for collection after contacting customer service.