I would like to commend Allan from the personal device department for his professional service when I purchased my LG laptop. Allan was patient, efficient and took the time to help me set up Office 365, offering clear and practical advice on how to make the best use of the laptop’s features.
When I later experienced issues accessing my laptop while overseas, likely due to a security feature, Allan did not hesitate to assist. He tested the problem on three separate devices and spent several hours helping me reset my PIN and password. This was a particularly difficult time as I urgently needed access for work.
I am truly grateful for Allan’s patience, commitment, and willingness to help beyond the point of purchase. His support made a real difference when I needed it most. Thank you very much Allan, your assistance was greatly appreciated and will not be forgotten.
Zann Liew
1
This review is to bring up the enormous difference in customer service amongst their staff at Harvey Norman Jurong Point. On 24 May Sat around 4.30pm, I went in with my parents, looking to buy some appliances. We started with the vacuum cleaner section and were told to speak to the guy in charge of that section. This guy whom I didn't catch his name, came over and I asked him what he would recommend in terms of those wired type vacuum cleaner, given what my parents wanted. By his replies, I can tell he lacks the knowledge to give good advice, other than saying 'if you get the ones with vacuum bag, then you just need to change the bag when it gets dirty' (??! Duh) . Not just that, his attitude is bad too. Without giving us much suggestion, he told us to look at handheld types, trying his luck to get us to buy the $600-800 range, without even telling us why he recommended it?? Told him that is out of our budget and he just kept quiet from then. This kind of salesman, why do we need him? No service, no recommendations, giving all the sales people in SG just another bad reputation. TBH, I could have just purchased online after doing some research. Yes I could have but we came to the store, looking for some recommendations so my parents can get what they want.
We would have just moved on to Courts. But while we were still standing in the store to look at the items ourselves (as by now, that incompetent sales man has gone on to victimise other customers), a young sales person came by to ask if we needed help. My mum told him we need a vacuum cleaner and this young salesman showed us one of the models and its components. He's not proficient in Chinese but he really tried to communicate and did it with a smile. I helped with some translation along the way. Then, he too, asks if we want to see handheld ones which could be easier to handle if she feels the wired ones are too troublesome, to which my mum said those are too expensive. He said around the same price as what we were looking at and showed it to us. Again he showed us the items that came with it, letting my mum try emptying the dust bin and assembling the parts. And yes, it is around the same price as the ones we have been looking at. My parents were quite happy with it.
In my mind, MY QUESTION is, WHY in the world the PREVIOUS older salesman NOT showed us this when we told him the ones he recommended are too expensive? Obviously he is on the job longer than this young sales person who is actually a part timer! A part timer doing a better job at giving good service and assistance to customers than a full timer???
I would have given a 5 star review for the young sales person (I think his name is Matthew) and the lady cashier who was very kind too. Because of the young part timer, we bought a total of 3 items. BUT I'm really IRKED by the older salesman's behaviour which I have encountered in other places, in the past when shopping in SG retail shops. This kind of behaviour is not acceptable. As a well established retailer, Harvey Norman should really look into sharpening customer service and their staff knowledge and work attitude. Really, this age where more and more people buy online, the only way to differentiate and bring in customers is the service they provide. Without that, why would consumers buy in store?
Jessie Ng
5
Pleasant shopping experience at Harvey Norman Jurong Point.
Thank you Leo and Johnson for your great service!
Benedict Correya
5
A well-stocked and spacious store offering a wide range of electronics, appliances, and home essentials. The layout is neat, and staff are generally helpful. A convenient spot for browsing or buying big-ticket items in the west.
Siti Saleha
5
I visited to purchase a MacBook Air and was assisted by Mr. Dzulkarnaen. He demonstrated exceptional professionalism and extensive knowledge of the products. My brother also bought two iPhones from him and highly commended his professionalism.
anon 2
5
The ceiling fan uncle was very attentive and also reminded me to use climate vouchers. He recommended the 5 year extended warranty. He also tied the fan box very securely and placed the box onto my trolley. The Malay Lady cashier was smiling always. She also explained the procedure for payment. She displayed very good customer service making the customer feel welcome and appreciated. Truly a pleasant experience unlike Courts staff.
Zainal Abidin
5
Served by Mr Harry. Youngish man. Really knows his stuff. This is our second steam generator so we know. Helped us with vouchers and free gifts. Helped us with warranty. He very Ikhlas. Look for him. Get his help. Worth your time whatever you do in the store.
Kan Carine
4
Updated and well displayed products that enticed shoppers to patronize. Sales representative whom served me had good product knowledge; able to introduce the features of product and explain the funtionality of it as well as the maintenance/product care clearly. Service Excellence was shown!👍🏻👍🏻👍🏻 …
YYH christine
1
Terrible Customer Service and Warranty Policy – Avoid!
I bought an Oral-B 9000 from Harvey Norman, expecting reliable service and support. Unfortunately, when the toothbrush stopped charging, my experience with both Harvey Norman and Braun (Oral-B) was beyond frustrating.
I called Harvey Norman multiple times, only to be redirected from one department to another—at least five calls just to reach the person in charge at Braun. When I finally got through, I was told I had to send the faulty product personally to their warehouse in Yishun. Even though it’s under warranty, they expect customers to handle the delivery themselves, and the delivery costs $25!
A proper warranty service should include free pick-up or at least store drop-off options, but neither Harvey Norman nor Braun offer that. This is extremely inconvenient and unreasonable, especially for a premium product.
I regret purchasing from Harvey Norman and will think twice before buying Braun (Oral-B) products again. If you care about after-sales support and a hassle-free warranty process, I strongly recommend looking elsewhere.
JM Ventayen
5
I recently visited the Harvey Norman store in Jurong Point Mall to check out the Insta360 X3 action camera. After comparing prices, I found that this store offered the lowest price, making it a great deal. I was also able to purchase it through installments, which was a big plus for me.
The camera itself has been fantastic so far, with excellent features and performance, perfect for capturing those adventurous moments.
Overall, it was a smooth and satisfying shopping experience, and the staff were helpful with the transaction. I’m hoping to return soon to purchase a DJI drone from the same store!